Frequently Asked Questions
Find answers to common questions about our storage units in Rochester, MN
Can't find your answer? Call us at (507) 555-0123 or contact us online
General Questions
What sizes of storage units do you offer?
We offer a wide range of unit sizes from 5x5 (25 sq ft) up to 10x40 (400 sq ft) and larger. Our most popular sizes are 5x10, 10x10, and 10x20. Use our Size Guide to find the perfect unit for your needs.
How do I know what size unit I need?
Visit our Storage Size Guide page for detailed recommendations based on what you're storing. You can also call us at (507) 555-0123 and our team will help you choose the right size based on your inventory.
Can I reserve a unit online?
Yes! You can reserve your storage unit online 24/7 through our booking system. Simply browse available units, select your size, and complete the reservation process in minutes.
Do you offer month-to-month rentals?
Yes, all our storage units are available on a month-to-month basis with no long-term commitment required. You only pay for the time you need with no penalties for moving out early.
Access & Security
What are your access hours?
Standard units are accessible daily from 7:00 AM to 8:00 PM. Gated units with personalized access codes offer 24/7 access. Office hours are Monday-Thursday 7:30 AM - 4:00 PM and Friday 7:30 AM - 3:00 PM.
How secure is the facility?
We take security seriously with 24/7 video surveillance, well-lit facilities, gated access with personalized codes, and individual unit alarms. Our advanced security system includes multiple cameras throughout the property.
Do I need to bring my own lock?
Yes, you'll need to provide your own lock for your unit. We recommend disc locks for maximum security and have them available for purchase on-site along with other packing supplies.
Can I access my unit 24/7?
24/7 access is available for gated units with personalized access codes. Standard units are accessible during our regular access hours (7:00 AM - 8:00 PM daily). Contact us to learn which units offer 24/7 access.
Pricing & Payment
How much does storage cost?
Storage units start at $49/month for our smallest units. Pricing varies by size and features (climate control, gated access). Browse our Units page to see current pricing and availability for all sizes.
Are there any additional fees?
Our pricing is transparent with no hidden fees. The monthly rate includes the unit rental, security features, and basic access. Climate-controlled units and gated units have slightly higher rates which are clearly displayed.
What payment methods do you accept?
We accept credit cards, debit cards, and electronic payments through our online portal. You can manage payments 24/7 through your online account for added convenience.
Is there a deposit required?
Contact our office at (507) 555-0123 for current deposit requirements and move-in specials. Deposit policies may vary based on unit size and rental agreement.
Unit Features
What is climate-controlled storage?
Climate-controlled units maintain consistent temperature and humidity levels year-round, protecting sensitive items like electronics, furniture, documents, artwork, and musical instruments from extreme temperatures and moisture.
Do you have drive-up access units?
Yes! Many of our units feature ground-floor, drive-up access. Pull your vehicle right up to your unit door for easy loading and unloading - no elevators or stairs needed.
What items are not allowed in storage?
Prohibited items include hazardous materials, flammable liquids, explosives, perishable food, living plants or animals, stolen goods, and illegal substances. Review our complete Tenant Rules for full details.
Can I store a vehicle, boat, or RV?
Yes! We have larger units (10x20 and up) that can accommodate vehicles, boats, motorcycles, and RVs. Contact us to discuss your specific vehicle storage needs and available options.
Moving & Storage
Do you sell packing supplies?
Yes, we stock a variety of packing supplies including boxes, packing tape, bubble wrap, furniture covers, and high-quality disc locks. Save time and gas by purchasing everything you need on-site.
Can I change to a different unit size later?
Absolutely! With our month-to-month terms, you can upgrade or downgrade to a different unit size at any time, subject to availability. Just give us a call or visit the office to make arrangements.
How long can I rent a storage unit?
You can rent a storage unit for as short or as long as you need. Our month-to-month terms give you complete flexibility - whether you need storage for a few weeks during a move or several years.
Is there parking available for loading/unloading?
Yes, parking is available for loading and unloading your unit. However, parking is limited to 3 hours and is for transporting items to/from your unit only. Extended parking or overnight parking is not permitted.
Policies
What are the facility rules?
We have important facility rules regarding noise, cleanliness, parking, and access hours to ensure a safe and pleasant experience for all tenants. Please review our complete Tenant Rules & Guidelines page before moving in.
Can I give someone else access to my unit?
Yes, you can authorize others to access your unit. Contact the office to add authorized users to your account. Each authorized person can receive their own access code for gated units.
What happens if I'm late on payment?
Please contact our office immediately if you anticipate a late payment. Late fees may apply, and continued non-payment may result in lien procedures as outlined in your rental agreement.
How do I close my storage unit?
Simply contact our office when you're ready to move out. We'll schedule a move-out inspection, finalize your account, and process any applicable refunds. There are no penalties for closing your account.
Helpful Resources
Learn more about storage options and guidelines
Ready to Get Started?
Browse our available storage units and reserve online today